If you’ve not heard the term QoS, it simply refers to the voice quality delivered by your provider, demonstrated by the clarity of voice calls made and received. QoS is configured on a network device where it is made to prioritize voice traffic over general internet browsing or file transfers. When properly applied Quality of Service (QoS) will reduce latency, congestion and packet loss, which all make for poor call quality.

While it makes sense to assume that cloud-based platforms deliver consistent quality between any two end points connecting to it, that’s not quite the case. Because the internet is designed for multiple forms of data, all traffic is given the same priority, with quality dependent on your local configurations. With the rise of mobile technology and the increasing adoption of BYOD (Bring Your Own Device), the types of traffic have increased in networks and companies everywhere and in every vertical. Because of this, QoS is considered one of the more important factors of a successful VoIP deployment as it will prioritize voice data within your network.

When it comes to VoIP, the responsibility of the provider ends where their line does. Once it comes into your network any further quality becomes yours. Be sure to work with your managed IT services provider to ensure that QoS is implemented in your network if your phones are VoIP. It may seem technically complicated, but your IT solutions provider will have experience with this and will be able to configure your network to best meet your needs.

If you’d like your company network to have it’s network and voice quality improved with QoS, get in touch with us today. We can help you do that.